Customer care
Accessibility statement
Everyone should be able to shop for great matcha with ease.
Last updated October 30, 2026
The short version
- We aim to meet WCAG 2.1 Level AA across chazoku.com.
- We test and improve the site on an ongoing basis.
- Hit a barrier? Email support@chazoku.com and we'll help you complete your order.
- This is an ongoing effort, not a guarantee that every page meets every standard.
Readable
Clear text, strong color contrast and descriptive image text.
Keyboard friendly
Menus, forms and checkout are designed to work without a mouse.
Real help
If something doesn't work for you, we'll help by email.
The details
Our goal
Chazoku is committed to making our website usable by as many people as possible, including people with disabilities. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
What we do
- Review new pages for contrast, headings, labels and keyboard use.
- Add text descriptions to meaningful images.
- Respect reduced-motion settings in your device.
- Fix issues people report to us.
Third-party content
Some parts of our site come from third parties, such as checkout, payment, reviews, subscriptions, chat and embedded social content. We don't control those and they are not covered by this statement, though we encourage our providers to improve them.
Need help or an accommodation?
If you have trouble using any part of our site, or need a reasonable accommodation, email support@chazoku.com with the page and what happened. We aim to reply within 2 business days and will help you get what you need, including taking your order by email.
Ongoing effort, not a guarantee
Accessibility is an ongoing effort. We make reasonable efforts to improve our site over time, but we can't guarantee that every page, feature or piece of content meets every standard at all times. This statement is not a warranty, contract or promise of conformance.
Still have a question?A real person on our team reads every email.
Email support@chazoku.com